The on-screen arrow does not move.

Broken Touch Screen Interface

If you cannot get any response from the touch screen, the problem may be that the touch screen controller has broken. Make sure that the touch screen's cables are securely inserted into the motherboard. If this does not fix the problem, the touch screen may be broken and needs to be replaced.

Broken Touch Pad

The problem may be that the mouse controller is broken. Check to see if you can get any response from either the mouse buttons or the touch pad. If you cannot get any reaction from these, you may need toreplace your mouse controller.

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