One Education

Follow our interactive flowchart to find the best action to take

Troubleshooting Workflow

Find out why your Infinity:One is not charging

Troubleshooting charging issues

Infinity:One Troubleshooting

Fees and charges for non-warranty repairs

Spare Parts and Repair Fees

Reset and Update your Infinity:One to our latest supported Windows 10 OS

Re-Image your Infinity:One

Reset and Update your Infinity:One to our latest supported Windows OS

Re-Image your Infinity:One (NSW Public Schools Only)

Protect the default system configuration by configuring a BIOS password

Configure a system (BIOS) admin password

Fix the occasional boot error related to Secure Boot in seconds

Resolve "Secure Boot Violation" Error

This tutorial will help you ensuring your Infinity:One BIOS is up to date!

Update System BIOS

How to fix problems with the network on the Infinity:One

Troubleshoot WiFi (wireless) issues

Follow this quick guide to change the local account name on the Infinity:One

Changing the Local Account Name

If you need to return an Infinity:One to its original factory settings, or clear it of data - here's what you do!

Reset, recover and re-image an Infinity:One

Create a recovery drive to fix critical system issues

Create a recovery drive

Download device drivers for the Infinity:One

Windows 10 device drivers

Is your Infinity:One typing numbers and symbols when you're expecting letters? Here's how to fix it.

Disabling the NumPad

Find out what version of Windows 10 your Infinity:One is running

Identify your Windows 10 version

Cleaning the Infinity:One

If the round charging port you plug the wall charger into is not working, never fear, there are options.

Broken Charging Port or Plug

If your Infinity:One appears to be broken, see if you're eligible for warranty or repair.

How to Return an Infinity:One for Warranty or Repair

Rangan Srikhanta

Matthew Ciao

Jackelyn Santos

Maintenance & Troubleshooting

Find answers and get help from Intercom Support and Community Experts

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