One Education

Rangan Srikhanta

Matthew Ciao

Jackelyn Santos

Infinity:One

How to turn on the Infinity:One, and get set up for the first time.

Getting Started with Infinity:One

Looking for the instruction manual for the Infinity:One? You can download it from this article.

Infinity:One Hardware Manual

How to change your password on Windows 10, and add a Child Account to your Infinity:One.

Default Password and Family Accounts

Charging and ports

Connecting to the WiFi

A quick five-step guide to connecting to detnsw WiFI networks

Connecting to the detnsw WiFi

Attach your Office 365 credentials to the Infinity:One for NSW public schools

Setting up Office 365 for NSW DET schools

A guide for students and teachers to use OneNote at home

Using OneNote at home (NSW DET)

Using Infinity:One as a tablet or a laptop

Install a network printer manually on the Infinity:One

Install a school shared printer

Make your Infinity:One part of a managed school domain

Join an Azure Active Directory Domain

Setup the NAPLAN Locked Down Browser on your Infinity:One

NAP Locked Down Browser on Windows 10

NAP Locked Down Browser for NSW schools

Getting Started

Follow our interactive flowchart to find the best action to take

Troubleshooting Workflow

Find out why your Infinity:One is not charging

Troubleshooting charging issues

Infinity:One Troubleshooting

Fees and charges for non-warranty repairs

Spare Parts and Repair Fees

Reset and Update your Infinity:One to our latest supported Windows 10 OS

Re-Image your Infinity:One

Reset and Update your Infinity:One to our latest supported Windows OS

Re-Image your Infinity:One (NSW Public Schools Only)

Protect the default system configuration by configuring a BIOS password

Configure a system (BIOS) admin password

Fix the occasional boot error related to Secure Boot in seconds

Resolve "Secure Boot Violation" Error

This tutorial will help you ensuring your Infinity:One BIOS is up to date!

Update System BIOS

How to fix problems with the network on the Infinity:One

Troubleshoot WiFi (wireless) issues

Follow this quick guide to change the local account name on the Infinity:One

Changing the Local Account Name

If you need to return an Infinity:One to its original factory settings, or clear it of data - here's what you do!

Reset, recover and re-image an Infinity:One

Create a recovery drive to fix critical system issues

Create a recovery drive

Download device drivers for the Infinity:One

Windows 10 device drivers

Is your Infinity:One typing numbers and symbols when you're expecting letters? Here's how to fix it.

Disabling the NumPad

Find out what version of Windows 10 your Infinity:One is running

Identify your Windows 10 version

Cleaning the Infinity:One

If the round charging port you plug the wall charger into is not working, never fear, there are options.

Broken Charging Port or Plug

If your Infinity:One appears to be broken, see if you're eligible for warranty or repair.

How to Return an Infinity:One for Warranty or Repair

Maintenance & Troubleshooting

Find answers and get help from Intercom Support and Community Experts

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